We want your feedback

June 5, 2017

This quarter we will be starting our Customer Service Survey. Each time you have a query or issue resolved, we will be sending you a short survey to let us know how you think we did. This is you chance to have your say, and help enhance your experience with us. And we listen, here are three examples of how we made changes improve our service to you:

1. Faster refund processing
Following your feedback we reduced overall processing time in half

2. More local language support
We added dedicated resources for French and Spanish language support

3. Greater first line support knowledge
Put in place more training and coaching sessions to give our first line support more knowledge to help you better.

Do take a few seconds to pass on your feedback, we will make sure it turns into action! Or get in touch at Service@enett.com.

 

More Press Releases

05 December 2018

eNett crowned winner at 2018 World Travel Awards

Company’s growth and dedication to driving innovation in B2B travel payments sees it named as the World’s Leading B2B Travel Payments Provider

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13 August 2018

A double win for eNett at the 2018 Stevie Awards

Leading travel payments provider takes home Gold for Fastest Growing Company in APAC and Financial Services’ Executive of the Year.

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23 July 2018

ENETT CELEBRATES TWO WINS AT 2018 GLOBAL BUSINESS EXCELLENCE AWARDS

Taking home two gongs at the 2018 Global Business Excellence Awards in the ‘Outstanding Executive’ and ‘Outstanding Customer Service Initiative’ categories.

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28 May 2018

eNett Extends Currency Suite by Eighteen

eNett has just made international payments easier with the addition of eighteen new non-local settlement (NLS) currencies. This brings the comprehensive currency suite to 58, 20 of which offer local settlement.

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11 April 2018

Chargeback enhancements

Chargebacks made even faster and easier with our new enhancements.

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27 March 2018

eNett selects Nepal as the next beneficiary of ‘Repay the eNett Way’ 2018

Nepal announced as the next beneficiary of ‘Repay the eNett Way’ 2018. ‘Repay the eNett Way’ aims to improve the education and career opportunities for underprivileged communities in high tourism growth countries.

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08 March 2018

Making raising chargebacks faster and easier

We're constantly reviewing our processes and making they easier, faster and safer for our customers

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21 February 2018

Fraud costs travel intermediaries a whopping US$21 billion

We commissioned a new global study into fraud in travel payments. It showed travel companies are being highly targeted by fraud, with the total impact of fraud currently costing travel intermediaries nearly US$21B. The research predicts this could exceed US$25B by 2020.

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13 February 2018

eNett International wins Best Digital Payments Programme at the Card & Payments Awards 2018

eNett Virtual Account Numbers scooped Best Alternative or Digital Payments Programme at the prestigious Card & Payments Awards 2018.

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03 January 2018

Record-breaking year for eNett award wins

eNett International, a leading provider of B2B payment solutions for the travel industry, took home eight awards in 2017. These included four International Business Awards, two Global Business Excellence Awards, an International CSR Excellence Award and a TravelMole Award.

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20 November 2017

eNett exceeds its fundraising target for Mellon Educate’s ‘Building Blitz’

eNett International, a leading provider of dedicated B2B payment solutions, exceeds its fundraising target for Mellon Educate’s ‘Building Blitz’ in South Africa. This is part of its “Repay the eNett Way” annual CSR initiative.

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31 October 2017

A look back at ITB Asia 2017

eNett had its biggest ever presence at ITB Asia. Here are the highlights in pictures.

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27 October 2017

eNett voted Best Travel Payment Solution Provider at Travelmole Awards 2017

eNett International wins Best Travel Payment Solution Provider at the Travelmole Awards for the second year. The TravelMole awards are the main award event for the Asia Pacific travel industry to recognise the best web, social, mobile and travel technology deployments.

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26 October 2017

User Interface upgrades coming soon

We’ve been busy building an updated UI to make visibility of your VANs clearer than ever.

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16 October 2017

New self-help portal coming soon....

We're enhancing the eNett Payments Portal so you can make changes fast and easy

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A win for eNett at the 2018 TTG Travel Awards

Company’s growth and contribution to travel industry sees it take home the Travel Technology Company of the Year Award,

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Leading travel payments provider takes home Gold for Fastest Growing Company in APAC and Financial Services’ Executive of the Year.

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