April 11, 2018
At eNett, we’re always looking for ways to make your supplier payments fast, easy and safe. That’s why we’re making some updates to the way you can raise a chargeback for Non-Authorised Transactions (NATs).
From 17 April you will be able to raise a NAT chargeback and add an attachment within the eNett Payments Portal (ePP), without emailing the Customer Support team. This enhancement streamlines the NAT chargeback process and ensures all relevant information for the chargeback is captured in the initial request, so that our Support team has the right information at hand to process your request and get your refund to you even faster than before.
New process to raise a NAT chargeback
Users can request a chargeback in three easy steps:
1. Log into the ePP
2. Navigate to the ‘Non-Authorised Transactions’ tab
3. Select the checkbox beside the specific Non-Authorised Transaction, click the ‘Chargeback’ button and follow the prompts
If you have any questions, feel free to contact us. We’re happy to help!