April 16, 2020
COVID-19 has brought new and immense pressures to our personal and professional lives. It is also testing industries and the organisations operating within them like never before.
As one of the largest industries worldwide, travel and tourism has been hit hard. Many airlines have been grounded, hotel rooms left unoccupied, employees’ jobs lost or furloughed, and millions of travellers advised by governments to only undertake essential travel.
At eNett, we’ve seen our revenue hit, as well as an exponential rise in refunds and chargebacks.
Our customers will know that customer experience has always been at the core of everything we do. So too has providing an exceptional employee experience. Therefore, in-line with government guidelines, and to protect the health, wellbeing and safety of our staff and their families, all eNett employees are working from home for the foreseeable future.
While we may be working remotely, our team remains united in doing all that we can to support our customers during this time of uncertainty. We are continuously evaluating and enhancing our systems and processes to assist our customers as best we can.
Here are just some of the things we are doing in response to COVID-19 to support our customers:
We are monitoring COVID-19 developments closely and will provide updates as appropriate. We hope to make this challenging time a little easier for our customers and want to reassure them that eNett is well structured to provide them with the support and experience they are used to through this time of uncertainty and beyond.
Anthony Hynes, CEO and MD, eNett International