August 6, 2020
Like most companies around the world, remote working has become the current ‘normal’ for eNett. Our team’s transition to working from home has been a successful one. Employees have been enabled with the tools to effectively continue with day-to-day tasks, and our productivity levels have remained high as a result. Keeping everyone motivated by maintaining our strong company culture has been key too.
Some companies may consider their new situation as a barrier to continue with hosting such large company events. However, our team were so passionate about their annual Hack Day, that they couldn’t fathom putting it in the ‘too-hard-basket’ just because everyone is apart. And therefore, incredibly, pulled out all stops to deliver the event virtually. And succeeded.
A huge amount of effort goes into organising a Hack Day under normal circumstances. And there are many considerations for planners; from how to engage staff to come up with innovative hack ideas, to planning a marketplace for the hackers to demonstrate them all and gain ‘buy-in’ from the rest of the company.
So, how’d they do it?
These were the key elements that lead to the event’s success;
An empowered organising group. Interested employees volunteered themselves to be involved in organising the event. The volunteers were given a budget and a few objectives from team-leads and then full responsibility was handed over. By not having to constantly gain approval from senior management, the team were able to action the campaign more efficiently timewise and had full reign in bringing their own ideas to life. Having team members from different functions across the business, gave the committee a variety of skill sets to get the job done - this included IT, Marketing and Product Management.
An engaging theme. The group came up with a solid theme that was used to motivate their audience to be excited and get involved. The theme they chose was “Game OnLine” – taking inspiration from having the whole event online, whilst also encouraging hackers to bring their ‘a-game’ and win. Various online channels were creatively used to promote the event, including games, selfie competitions and printable promotional material, to ensure they fully captured a working-from-home audience. This was all in lieu of the traditional posters and office walk-around.
The right tools. Traditionally, our annual hack day would use a lot of office space. Not only for the ‘hack’ time but for the marketplace that showcases the hacks to the rest of the business too. The organising group used various online tools such as Zoom, Microsoft Teams and our intranet to help communicate before and throughout the event. And used, Remo, as a tool to help fill the void of having an event space. This allowed hackers to hack ‘together’ whilst apart by sharing a virtual ‘desk’ for the 30hrs. And facilitated a live broadcast of their elevator pitches to the rest of the business for the marketplace component at end of the hack.
Hack Days are a key component of eNett’s employee experience approach. They provide an opportunity for our people to get creative, innovate and learn new tech skills. We are proud of the innovative ideas that have come out of this year's hack; from enhancements to our internal communication platforms, to gamifying repetitive processes and building new reconciliation tools. And we are even more proud that the event was successfully planned by our people, for our people, all whilst working from home.
Happy employees, equals happy customers. And therefore, the success of an event like this is a win for all. Congratulations #teamenett.
About eNett International
We’re B2B payments game changers. Our products are innovative. Our service is fast. Our customers’ transactions are safe. And we’re easy to deal with.
We listen to our customers and fix things that should work better. Our payment solutions provide a better experience and help them grow.
eNett’s Virtual Account Numbers (VANs) allow travel agencies to generate a unique 16-digit Mastercard number used to pay travel suppliers quickly, efficiently and with less risk. A unique number is used for each booking or payment transaction, so VANs are a secure way to pay and be paid. And they’re welcome anywhere Mastercard is accepted online.
We’re majority owned by Travelport, and our VANs are seamlessly integrated into its Travel Commerce Platform.
Further enhanced by our global banking services partner and shareholder Optal, eNett’s fast, easy and safe payments solutions are solving the payments challenges of leading travel agencies around the globe.