Video: It pays to know fraud in travel payments

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07 December 2018

AN OVERVIEW OF THE VIRTUES OF ENETT VANs FOR AIRLINES.

This summary provides an overview of eNett’s latest research report, “Virtues of eNett VANs for Airlines”, which explores the benefits that airlines can gain from accepting eNett Virtual Account Numbers (VANs).

28 June 2018

An overview of the impacts of airline failures.

The airline industry has contributed a great deal to the development of the tourism industry. However, due to various reasons, airlines are susceptible to failures*. This summary provides an overview of eNett’s latest research report, which explores the history and factors that trigger airline failures and best practices that travel agencies can use to mitigate impacts.

28 June 2018

eNett protects travel agencies from the impact of supplier default.

Monarch Airlines was the fifth biggest carrier in the UK – and in November 2017 became the biggest airline failure in British history. This case study demonstrates how eNett International helped to mitigate the impacts of supplier default for its travel agency customers.

Why is travel susceptible to fraud?

Fraud costs the travel industry a lot. But what makes the industry susceptible to fraud and what exactly are the costs? And what are the ways that you can fight back against fraud? View this infographic to find out.

FRAUD IN TRAVEL PAYMENTS: IMPACT, RECOVERY AND AVOIDANCE.

The total fraud impact for travel companies is expected to exceed USD25B by 2020, with close to USD11B to be borne by Online Travel Agents (OTAs)1. That’s why reducing the risk of fraud was high on the agenda for Mr & Mrs Smith, an online hotel booking service specialising in small, boutique luxury hotels.

2017 Report: How the travel industry can benefit from a focus on customer and employee experience.

Explore how improvements in CX can drive business performance for travel companies. Through expert analysis on the benefits of improving both customer experience and employee experience, the insights in this paper are particularly relevant for leaders in the travel industry.

Tools: Measure the impact of Customer Experience on your business

Measuring Customer Experience (CX) may seem complex. We've built an easy to use calculator to help demonstrate how investing in CX could translate to the bottom line.

How CX drives business performance

How does customer experience drive business performance? What do travellers want, and how does this impact revenue? Find out more in this infographic.

LAND OF OPPORTUNITY: PAYMENT EXPERIENCE DRIVES CUSTOMER EXPERIENCE.

1-Click made the order payment experience a whole lot easier and increased conversions. We no longer needed to hunt down our credit card and enter the numbers. Enter our address. Or go through a bunch of other steps that added friction and frustration. So what does this have to do with travel companies?