Our vision is to take the cost and complexity out of B2B travel payments. In 2017 we worked with Edgar, Dunn & Company to investigate fraud in travel payments. Watch the video now.
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It pays to know the full picture. Download the report now.
This summary provides an overview of eNett’s latest research report, “Virtues of eNett VANs for Airlines”, which explores the benefits that airlines can gain from accepting eNett Virtual Account Numbers (VANs).
The airline industry has contributed a great deal to the development of the tourism industry. However, due to various reasons, airlines are susceptible to failures*. This summary provides an overview of eNett’s latest research report, which explores the history and factors that trigger airline failures and best practices that travel agencies can use to mitigate impacts.
Monarch Airlines was the fifth biggest carrier in the UK – and in November 2017 became the biggest airline failure in British history. This case study demonstrates how eNett International helped to mitigate the impacts of supplier default for its travel agency customers.
Fraud costs the travel industry a lot. But what makes the industry susceptible to fraud and what exactly are the costs? And what are the ways that you can fight back against fraud? View this infographic to find out.
The total fraud impact for travel companies is expected to exceed USD25B by 2020, with close to USD11B to be borne by Online Travel Agents (OTAs)1. That’s why reducing the risk of fraud was high on the agenda for Mr & Mrs Smith, an online hotel booking service specialising in small, boutique luxury hotels.
Explore how improvements in CX can drive business performance for travel companies. Through expert analysis on the benefits of improving both customer experience and employee experience, the insights in this paper are particularly relevant for leaders in the travel industry.
Measuring Customer Experience (CX) may seem complex. We've built an easy to use calculator to help demonstrate how investing in CX could translate to the bottom line.
1-Click made the order payment experience a whole lot easier and increased conversions. We no longer needed to hunt down our credit card and enter the numbers. Enter our address. Or go through a bunch of other steps that added friction and frustration. So what does this have to do with travel companies?
Customer experience leaders stand out. Perform better. And boast strong customer loyalty and advocacy. Combined with a powerful employee experience, that translates into growth, customer advocacy and business success.
What is the potential profit increase if customer loyalty is lifted just 10%? And how does employee experience link to customer experience? View this infographic for more information.
Do you really know how much payments are costing your business? The direct costs are obvious. But it’s the indirect, hidden costs that make the difference. Getting real about the true costs of payments is the first step in bringing them down.
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