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What are VANs?

A Virtual Account Number, or VAN, is an automatically generated 16-digit MasterCard number that makes payments between travel agencies and their suppliers fast, easy and safe.

Because a unique number is used for each new booking or payment transaction, VANs are a secure way to pay or be paid. What’s more, VANs are seamlessly integrated into existing booking flows and can be used to facilitate payments anywhere MasterCard is accepted online.

Why do I need them?

In addition to being fast, easy and safe VANs facilitate lower cost travel content, enabling travel agencies to better serve your customers and grow your business cost-effectively.

For travel suppliers, VANs provide immediate, guaranteed payment while offering access to a wider network of agencies worldwide.

VANs also protect against fraud and supplier default, which remain the top payment concerns for the industry*. Each unique 16-digit VAN has associated payment parameters and is protected by MasterCard’s guarantee. By integrating with agency workflows, eNett VANs also make the entire payments process much quicker and more efficient.

*PhoCusWright Payments Report 2013

Innovative payments at your agency's finger tips.

Making payments to suppliers doesn’t have to be laborious. VANs integrate into your existing workflows, to make the process faster and easier.

Through automated reconciliation, VANs generate significant efficiency gains, saving you time and money. In addition to earning a rebate on every transaction*, you can save up to 3% on international payments through a range of FX options.
eNett can support travel businesses in more than 70 countries and generate VANs in over 30 currencies. Ready to get started? We can get you up and running within days.

*VANs terms and conditions apply

Fast, guaranteed payments for travel suppliers.

As a travel supplier, you’ll know that delayed payments can be costly to your business. But with VANs, you’re paid instantly and it’s guaranteed.

You can also optimise your inventory by offering dynamic and net rates for immediate payment. And because we can get agents up and running within days, you can access a wider network of agencies globally. Better still, VANs are processed like a normal card payment – so you don’t have to make any changes to existing processes.

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About eNett: simplifying payments so you can get back to business.

eNett International was established to tackle the issue of complicated travel payments head-on. Combining decades of payment expertise with in-depth travel industry knowledge, we are leading the way in developing innovative business-to-business payment solutions that make payments fast, easy and safe. The result? You spend less time on payments, and more time with your customers.

Media Centre.

The latest news, blog and social media posts.

Latest Press Release

23 Mar 2017
eNett International urges travel industry to improve payment processes to boost customer experience and drive business performance
eNett International, a leading provider of dedicated B2B payment solutions, is calling on the travel industry to enhance its financial and operational processes to free up employees to spend more time with customers. One-click payments, contactless services and direct mobile billing have revolutionised payments in many B2C industries, but B2B payments in the travel sector are often still handled manually. Technology such as Virtual Account Numbers (VANs) can be used to automate this process, speeding up customer-to-intermediary payments to enhance the customer experience of online checkouts. Automating the payments process also enables employees to take on higher value, more motivating activity with customers.  The report released today explores how improvements in customer experience (CX) can drive business performance for travel companies. Using case studies and expert analysis on the benefits of improving both customer and employee experience, the insights in the report are particularly relevant for leaders in the travel industry. A CX Calculator is also available, illustrating the financial and operational gains that can be achieved. The research and analysis conducted by leading CX consultants Smith+Co., on behalf of eNett, identifies a number of learnings for the travel industry: Improving customer experience directly impacts business performance: the analysis reveals that a 5% increase in customer loyalty can boost profits by up to 85%1. Industry analyst firm, Forrester, has found that a one-point gain in the Customer Experience Index translated into extra revenue worth $65 million for an upscale hotel chain2. Wider choice is the energy behind customer experience: customers are looking for more choice and more exotic destinations. A comparison between the range of destination listings and the number of customer recommendations a travel agent receives, shows that those offering more choice have more satisfied customers who are prepared to share their experience with others. Streamline internal processes: offering more destinations means expanding the network of suppliers, currencies and security checks required. The research shows that the number of European travel companies accepting payments in more than ten different currencies has doubled from 6% to 12% in the past three years. Companies that rely solely on their bank for international payments could be paying up to 3% more compared to alternative options - a cost which could significantly erode margins3. Technology such as Virtual Account Numbers (VANs) automate these processes, providing an easier, faster and safer way of adding new destinations and locking in exchange rates to avoid currency fluctuations. Create a relationship business: a direct correlation has also been made between staff satisfaction ratings of their employer within the travel industry and the willingness of customers to recommend the brand. The travel sector is a good example of a market where a fusion of digital processes and human touchpoints can be either positive and harmonious, or problematic. This applies to users’ experience of websites and apps but also to the effectiveness of back-office operations. Critical but time-consuming tasks like payment reconciliation can impact employee motivation and reduce the time available for more interesting and higher value activities such as spending time with customers. Anthony Hynes, Managing Director and CEO of eNett International says, “In the fast-moving, competitive travel industry, customer experience is an important differentiator for brands and has a direct impact on the bottom line. Leveraging innovative payment solutions like eNett Virtual Account Numbers (VANs) can power an increase in the number of listings and suppliers, driving customer experience and advocacy. Employees throughout the organisation are freed up from manual tasks, enabling them to spend more time talking to customers and delivering the best possible customer service.” ENDSThe Revenue Impact of Customer Experience report by Forrester Research Experience Counts Report, Smith+Co. on behalf of eNett, March 2017Phocuswright Payments Unsettled Report Europe 2016

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Latest Blog Post

08 Mar 2017
Delivering a Seamless Customer Experience
By Anthony Hynes, CEO & MD, eNett International Great Customer Experience can have a huge impact on a company’s bottom line. According to Forrester, just a one-point gain in the Customer Experience Index was worth $65 million to an upscale hotel chain. The ROI when it comes to customer experience can be huge. And it starts with understanding your customer’s expectations at each stage of the buying process. When it comes to travel, customers are buying a ‘dream’ not a product. Customers want to take their time researching each destination for the perfect holiday. After all, you only get to go on holiday once or twice a year. Google’s Head of Industry for travel estimates that only 4% of online visitors to Travel Agents’ websites are looking to buy. Travel companies are clocking on to importance of selling the dream. But where they fall down is the next stage – booking and payments. Once customers pick a holiday they expect the booking and payments to be fast, safe and easy. Anything less than that means a bad customer experience. The focus tends to be on the interface, but the back-end supplier payment mechanisms need to be just as frictionless and streamlined. Increasing B2B payment efficiency Leslie Mcardle, Marketing Director at predictive intelligence consultancy ‘Now Interact’, argues that delivering a quick and seamless booking process is as important as data capture and personalisation. "Travel Agents are standing at the precipice of a period of incredible growth. All that they need to do to reap the rewards is to embrace data, personalize their contact channels and work towards offering a stress-free, and seamless, online customer experience." The travel sector is a market where a fusion of digital processes and human touchpoints can be harmonious or problematic. If a supplier payment process is cumbersome, how does that affect the travel company and, as a result, their customer? Historically, supplier payments in the travel industry have been inefficient, complex and involving outdated manual processes. This can lead to errors, booking mix-ups and in the worst case: card fraud. All of which results in bad customer experience and loss of repeat business. But it doesn’t have to be that way. Travel companies should be investing in tools and platforms to speed up B2B payments, as they have with B2C payments. By doing so, they will see benefits in both the customer, as well as the employee experience. How much happier would employees be if their boring manual tasks were automated? Only by investing in every aspect of payments will a truly seamless, efficient booking and payments process be achieved. The end result is a positive customer experience, repeat business and the all-important customer advocacy. 1 Forrester: The Business Impact of Customer Experience, 2014

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